Your guide to 7 new conversational messaging channels

This eGuide evaluates seven new channels on adoption levels, messaging features, user experience, and platform readiness to help you decide which channels to integrate immediately, which ones to prototype and test, and which ones to keep an eye on for further development.

Key Takeaways

  • Why do you need new messaging channels to deliver differentiated CX
  • Which channels should you prioritise in 2018 and why
  • How can you take control of an increasingly complex customer communication ecosystem
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